Refund policy

Please read the following Return and Refund Policy carefully before making a purchase.

Handcrafted Products:
Due to the meticulous handcrafted nature of ORAUM's products, we regret to inform you that we currently do not accept returns or offer refunds. Each piece is meticulously crafted with precision and care, ensuring the highest quality standards. We appreciate your understanding in this matter.

Final Sale:
All purchases made on ORAUM's online platform are considered final sale. We do not accept returns or offer refunds unless the product is damaged or defective upon arrival.

Defective or Damaged Products:
In the unlikely event that you receive a defective or damaged product, please contact us immediately at hello.oraum@gmail.com. We will work diligently to address the issue and provide you with a suitable solution.

Contact Us:
If you have any questions or concerns regarding your purchase, please do not hesitate to reach out to us at hello.oraum@gmail.com. Our dedicated customer service team is here to assist you and ensure your satisfaction.

Thank you for choosing ORAUM.